Introduction

Green Globe is the premier worldwide certification and performance improvement program developed specifically for the travel and tourism industry. Green Globe assists organizations to improve their economic, social and environmental sustainability while being rewarded and recognized for it.

The Green Globe Standard provides organizations with a framework to conduct a comprehensive assessment of their environmental sustainability performance, through which they can monitor improvements and achieve certification.

Under the Green Globe Standard a selection of more than 380 compliance indicators is applied to 44 individual certification criteria.

Purpose of this Document

This document is designed to provide guidance to organizations seeking Green Globe Certification in the application of the Green Globe Standard. For each of the criteria within the standard, it includes an Additional Guidance section that details the specific criteria, the pass score, suggested sources of objective evidence and additional notes.

Green Globe Certification

Green Globe provides certification, training & education, and marketing services in 83 countries worldwide. Based in Los Angeles, California and with partners in Europe, South America, South Africa, Middle East, the Caribbean and South East Asia, Green Globe provides certification for the sustainable operations and management of travel and tourism companies and their related supplier businesses. Green Globe also maintains a global network of independent auditors who provide third party inspection and validation.

Green Globe is active in harmonizing with other established sustainability certification programs around the world. The process of harmonization contributes to maintaining core criteria and at the same time address regional issues through the adoption of locally developed standards.

Green Globe participates in many of the world’s leading travel and tourism expos and conferences, including World Travel Market – London, ITB – Berlin, IMEX- Frankfurt, Caribbean Marketplace among many others.

Green Globe Summits are held each year in key destinations to provide insight to the latest development in sustainability certification, provide training and education to auditors and discuss local issues confronting businesses and the communities they work in.

Industry Sectors

Green Globe provides certification standards for the following Industry categories:

• Hotels & Resorts
• Event Venues and Convention Centres
• Attractions
• Tourism Businesses
• Tour Operators and the Travel Industry (including Destination Management Companies and the Meeting & Incentive Industry)
• Meetings, Events, Tradeshows & Exhibitions
• Spas and Health Retreats
• Cruise Ships (River & Ocean)
• Ground Transportation (Mass Transportation, Bus Companies, Limousine Services and Car Rental)

Green Globe Certification Process

The Green Globe Standard includes 44 mandatory core criteria supported by over 380 compliance indicators.

Each indicator may be assessed as Complies (1 point), Does Not Comply (0 points) or Not Applicable. Not applicable items do not count against the client score and 1 point is also deducted from the required pass score for each non-applicable item. For example, if a criterion has 8 items and 2 are deemed ‘Not Applicable’, then the required pass mark will be 3 (i.e. 50% of the remaining applicable 6 items). An accredited third party auditor will score each of the compliance indicators during the onsite audit process to assess the overall compliance of the related criteria.

To be fully certified under the Green Globe Standard, businesses must comply with each of the 44 core criteria by achieving a compliance score of over 50% for the related indicators. A number of critical indicators are also mandatory and each of these must be complied with to achieve certification. It is possible, however, for individual mandatory items to be ‘Not Applicable’ to all businesses and as such will not impact on the overall certification for that organization.

The Green Globe Standard outlined in a later section of this document includes a detailed overview of each individual criterion as well as highlighting each of the mandatory compliance indicators as follows:

The matrix also includes guidance on the collection of relevant objective evidence and supporting notes.

Certification to the Green Globe Standard must be maintained on an annual basis including a commitment to demonstrated continual improvement. This will be supported by an annual audit of the business. The initial audit will be conducted onsite followed by an offsite desktop audit in year two. Each year the annual audit will alternate between onsite and offsite desktop audits.

The following step outlines the certification process from a client’s perspective:

• Step 1: Register for the Green Globe Membership
• Step 2: Receive confirmation, pay membership fee via wire transfer, credit card or PayPal
• Step 3: Edit your profile on Green Globe Solutions, your sophisticated but easy to use certification system
• Step 4: Upload required information and documents to Green Globe Solutions(where required)
• Step 5: Research information and documents in Green Globe Solution Center(if needed)
• Step 6: Work with Auditor; after on-site visit audit report is reviewed by Green Globe and recommendations are added as required
• Step 7: Celebrate! – Certification is awarded
• Step 8: Communicate – The Green Globe PR team will communicate your certification

Green Globe Certification Standards and the Global Sustainable Tourism Criteria

Since 1996 Green Globe has been the Premier International Certification for Sustainable Travel and Tourism and is an Affiliate Member of the United Nations World Tourism Organization (UNWTO).

Green Globe has developed its International Certification Standard for Sustainable Travel and Tourism with reference the following international compacts and agreements and as such acknowledges the copyright and intellectual property rights of each organization used in the development of the criteria, indicators and supporting materials embodied within the Green Globe Standard:

• Agenda 21 and principles for Sustainable Development endorsed by 182 Governments at the United Nations Rio de Janeiro Earth Summit in 1992
• The Mohonk Agreement
• ISO 9001 / 14001 / 19011 / 26000 (International Standard Organization)
• Baseline Criteria of the Sustainable Tourism Certification Network of the America
• UN Global Compact

Green Globe has also aligned its criteria and indicators with the Global Sustainable Tourism Council’s (GSTC) Global Sustainable Tourism Criteria for Hotels and TourOperators. The resulting framework sets a baseline for sustainable operation and management, including corporate and social responsibility. Green Globe is a member of the Global Sustainable Tourism Council and the Green Globe Standard is GSTC Recognized.

Green Globe Document Index and Workflow

The following list details the documents, policies and plans that are required for certification under the Green Globe Standard. While it is preferable to have each of these individually, it is recognised that organizations may choose to consolidate these under a combined document, policy or plan.

Green Globe Documents

• Green Globe – V1.7 Standard and Guide to Certification
• Green Globe Policy – V1.7
• Green Globe Solution access / Green Globe Certification Input Templates (depending on certification state)
• Green Globe Solution Center

Hotel Plans, Policies and Procedures

• Sustainability Management Plan (A.1) Environmental Policy, Sociocultural Policy, Quality Policy, Health & Safety Policy
• Register of relevant Legislative requirements (A.2)
• Training Register (A.3)
• Customer Survey Reports (A.4)
• Land Zoning and Acquisition Reports (A.6.1)
• Building Design Documentation (A.6.2)
• Site Plan
• Building Plans
• Materials used
• Communication Plan (A.8)
• Community Development Policy/Plan (B.1)
• Employment Policy (B.2)
• Non-Exploitation Policy (B.6)
• Anti-discrimination Policy (B.7)
• Cultural Heritage Policy (C)
• Purchasing Policy (D.1.1)
• Waste Water Management Plan (D.2.2)
• Harmful Substances and Chemical Usage Policy (D.2.4)
• Biodiversity Policy/Plan (D.3 within A.1)
• Landscaping Policy (D.3.3)
• Protected Areas Plan (D.3.4)
• Wildlife Management Policy (D.3.5)

Hotel Data Collection Documentation

• Energy Consumption Reports (D.1.3)
• Water Consumption Reports (D.1.4)
• Greenhouse Gas Consumption Reports (D.2.1)
• Greenhouse Gas Minimization Plan (D.2.1.13)
• Waste Management Plan (D.2.3)
• Waste to Landfill & Recycling Reports
• Green Globe Certification Documents – Post Certification
• Green Globe Certification - Audit Report
• Green Globe Certification - Logo & Usage Guidelines Green Globe Certification – Certificate
• Global Sustainability Communication
• Green Globe Achievement Release (suggested)
• Green Globe Corporate News release & local News release (suggested) Green Globe Certification Corporate Video (optional)

Green Globe Certification Standard

A. Sustainable Management

A.1 Implement a Sustainability Management System

Criteria: The Business has implemented a long-term sustainability management system that is suitable to its reality and scale, and that considers environmental, sociocultural, quality, health, and safety issues.

The first step toward embracing sustainable business practices, entails creating a sustainability management system (SMS) that includes transparent, documented policies and procedures, implementation and communication plans. A well-written sustainability policy will define and clearly communicate organizational goals and objectives as they relate to the business’ environmental, socio-cultural, and economic performance. The primary purpose of the sustainability management plan is to guide decision-making, management, and the daily operations of the business in a sustainable manner.

Compliance Indicators

• A.1.7 The Sustainability Management Plan and Environmental policy are published on both the organization’s intranet and public website
• A.1.8 Environmental policy is made known to customers, employees and owners
• A.1.9 The Business has an ethical code for directors and staff (Employee handbook is available and given to all staff members)
• A.1.11 A environmental task force (Green Team) exists to facilitate and maintain environmental initiatives
• A.1.10 Annual review of all sustainability, environmental and purchasing policies
• A.1.12 Programs exist that allow stakeholders (staff, customers etc.) input into the management and operation of the business. This may include Steering committees, Employee forums, Customer feedback programs, etc., where staff and or customers can influence policy and management decisions.
• A.1.13 The Business produces an Annual Continuous Improvement report that details new initiatives and activities that have been undertaken during the proceeding year. The report will cover areas including, but not limited to: New Indicators complied with; New initiatives; Improvements in Energy, Water and Waste consumption. The report must demonstrate a commitment to continuous improvement within the organization.

A.2 Legal Compliance

Criteria: The Business is in compliance with all relevant international or local legislation and regulations (including, among others, health, safety, labor, and environmental aspects).

International and local legislation and regulation address many of the social and environmental negative practices associated with tourism operations. These include major labor conventions of the International Labor Organization (ILO) covering freedom of association, no child labor, no forced or bonded labor, no discrimination, health and safety,work hours and minimum pay. This criteria is not an alternative to government regulation and national labor legislation, rather it is a complementary instrument that fills voids in the application, adherence and enforcement of critical social and environmental protections.

Compliance Indicators

• A.2.1 Compliance with all relevant local legislation and regulations
• A.2.2 The Business complies with local environmental laws, standards and regulations
• A.2.3 Insurance policies and other guest and staff protection instruments are in place
• A.2.4 Procedure exists for maintaining an up-to-date list of legal requirements

A.3 Employee Training

Criteria: All personnel receive periodic training regarding their role in the management of environmental, sociocultural, health, and safety practices.

The success of the business’ sustainability management system depends on the effective integration and internalization of the system by employees at all levels. A defined training program for all employees on the SMS aspects will enable employees to understand the business’ goals and objectives, why they’re important, and how they can positively contribute to the business’ efforts in each of their individual roles.

Compliance Indicators

• A.3.1 The Business conducts employee training on environmental and sustainability initiatives
• A.3.2 Specific actions are taken on environmental education and issues focusing on neighbouring communities, customers, employees and owners
• A.3.3 Environmental education programs (committees, groups) existing in the area are supported or their creation is encouraged
• A.3.4 Policies are in place, and specific actions are implemented, regarding staff training on socio-cultural issues related to properties operations
• A.3.5 Policies are in place, and specific actions are implemented, regarding staff training on the properties quality system and on operating issues
• A.3.6 Policies are in place, and specific actions are implemented, regarding staff training on disaster management and emergency response
• A.3.7 Employees are familiar with the properties environmental policy, its objectives and how it relates to their roles
• A.3.8 Training and education on waste management is given as part of staff sustainability orientation
• A.3.9 Training and education on reducing water consumption is given as part of staff sustainability orientation
• A.3.10 Training and education on reducing energy consumption is given as part of staff sustainability orientation
• A.3.11 All training materials, manuals and staff policies are available on the organization’s intranet.

A.4 Customer Satisfaction

Criteria: Customer satisfaction is measured and corrective action taken where appropriate.

The customer is the central focus of the tourism experience. Their satisfaction should be eagerly sought in order to foment continued travel to a destination through return visits and word of mouth communication. Additionally, the customer provides a unique vantage point on the business’ operations that the management and business employees may not be able to provide.

The business tools used to monitor customers’ satisfaction with internal operations, relations with the community and other stakeholders, and the effectiveness of sustainable programs enable the business to make improvements on a regular basis.

Compliance Indicators

• A.4.1 Mechanism in place to receive customer inputs, complaints and comments, in addition to keeping a record of such inputs and their corresponding corrective actions
• A.4.2 The Business conducts regular customer satisfaction surveys to measure and rate customer sentiment
• A.4.3 Customer satisfaction surveys include questions on aspects of sustainability

A.5 Accuracy of Promotional Materials

Criteria: Promotional materials are accurate and complete and do not promise more than can be delivered by the business.

Ethics in marketing dictate that all promotional tools should provide an honest representation of what services the business provides. In addition, they reflect the responsible and sustainable strategies that the business undertakes.

Accurate information improves customer satisfaction by ensuring that expectations can be met.

Compliance Indicators

• A.5.1 Promotional materials are truthful and do not promise more than can be reasonably expected by customers
• A.5.2 Clear, complete and truthful information is given about provided product and service conditions

A.6 Local Zoning, Design and Construction

A.6.1 Design and Construction – Compliance with Legal Requirements

Criteria: Comply with local land acquisition and land rights legislation and local zoning and protected or heritage area requirements.

Land used for buildings and operations should be acquired respecting traditional rights and local legislation. Local zoning defines how activities can be carried out in a community reflecting the community’s social, economic, and environmental needs, balanced with long-term sustainability. Alteration of protected and designated heritage sites is regulated through local zoning and legal requirements (local, national, and international conventions). Tourism operations must consider these zoning and area requirements to optimize community development plans, while minimizing impact.

Compliance Indicators

• A.6.1.1 Land use is in full compliance with local zoning laws and regulations
• A.6.1.2 Land use is in compliance with local protected or heritage area laws and regulations
• A.6.1.3 Land acquisition is in accordance with local law
• A.6.1.4 Land acquisition is in accordance with any applicable local protected area or cultural heritage regulations

A.6.2 Sustainable Design and Construction of Buildings and Infrastructure – New Buildings (Constructed within the last 5 years) & Existing Buildings

Criteria: Use locally appropriate principles of sustainable construction and design while respecting the natural and cultural surroundings.

Local environmentally and economically sound design and development techniques should be integrated into the design and construction phase of the tourism operation for minimizing natural resource impacts as well as consideration of the potential socio-cultural and economic benefits. This includes:

• Locally appropriate tools and materials that minimize environmental impact
• Locally appropriate technologies that is used in buildings and for construction, including indigenous materials and technologies
• Development of local capacity - education, knowledge and experience - to use the materials, technologies, tools for sustainable construction
• Local involvement of all concerned stakeholders in the process of adoption and implementation of sustainable construction principles.
• Enhancing the aesthetic, cultural, historic, and natural assets of a destination as well as ensuring that built structures and operations do not negatively impact adjoining lands and people is also an important factor in sustainable design.

Businesses must also ensure access to its primary facilities (i.e. Lobby, designated rooms, restaurant etc.) and services to people with special needs in accordance with local standards and legislation.

Items A.6.2.13 - A.6.2.23 can be marked “Not Applicable” for existing buildings within the input spreadsheet templates.

Compliance Indicators

• A.6.2.1 Site plan has a documented design that identifies the environmental risk factors associated with the location 

• A.6.2.2 Design and construction reduce heating, cooling, lighting, and water consumption through passive (low technology) design appropriate to local conditions

• A.6.2.3 Design and construction reduce heating, cooling, lighting, and water consumption through active (high) technology solutions

• A.6.2.4 Buildings with an emphasis on visual compatibility with the natural environment

• A.6.2.5 Transportation and circulation with an emphasis on minimizing fossil-fuel consumption

• A.6.2.6 An effective sediment control plan has been implemented ensuring runoff from buildings, parking lots, and grounds is channeled and filtered.

• A.6.2.7 Gardens, green areas, golf courses and sporting fields use native vegetation where possible or grasses that are adapted to the local climate

• A.6.2.8 Existing locally designated historic and cultural buildings and landscapes have been restored

• A.6.2.9 Existing structures have been adapted where possible

• A.6.2.10 Where applicable, primary facilities (i.e. Lobby, designated rooms, restaurants etc.) and services are accessible to persons with limited mobility including wheelchair access

• A.6.2.11 Where applicable, at least 5% of total room numbers should be accessible to persons with limited mobility including wheelchair access

• A.6.2.12 The level of accessibility is clearly communicated to the customer

• A.6.2.13 Local designated archaeological, cultural heritage and sacred sites have not been disturbed OR appropriate mitigation has been implemented where sites have been adversely affected

• A.6.2.14 Buildings do not destroy scenic beauty

• A.6.2.15 An effective erosion control plan has been implemented for new construction

• A.6.2.16 Alteration of water courses has been minimized

• A.6.2.17 Location of buildings not over water bodies and wetlands

• A.6.2.18 Vegetation disturbance has been minimized and restored with native vegetation

• A.6.2.19 Buildings use regional construction materials, as long as these are obtained sustainably

• A.6.2.20 New buildings reflect regional architectural vernacular and include regional art or crafts

• A.6.2.21 Environmental and social impact assessment has been completed

• A.6.2.22 Local residents have not been involuntarily removed from the land

• A.6.2.23 Where local communities or indigenous peoples have legal, traditional, collective, or customary rights over the possession and use of the land the parties affected have had the opportunity to accept or reject the proposed use

• A.6.2.24 Environmentally-friendly building materials and techniques are used (new construction and/or renovation)

• A.6.2.25 Low-emitting or environmentally-preferable carpet is used

• A.6.2.26 Construction plan follows sustainable site design and plan

• A.6.2.27 Construction plan documents elements to meet all Green Globe Criteria, with specific emphasis on risk areas of impact associated with construction:

• Minimize areas of vegetation disturbance, earth grading, and water channel alternation, Reducing wastes and emissions, Incorporate local materials and crafts into structures,native plants into landscaping, and local customs into programs and operations. Safe and clean workplace provided

A.7 Experiential or Interpretative Tourism

Criteria: Information about and knowledge of the natural surroundings, local culture, and cultural heritage is provided to customers, as well as explaining appropriate behavior while visiting natural areas, living cultures, and cultural heritage sites.

Experiencing the natural and cultural environment is not only important for educating visitors and protecting heritage, but a key factor for a high quality tourist experience marked by a high level of satisfaction. Providing information to the customer to educate and inform about the surroundings is a key factor for tourism businesses.

Compliance Indicators

• A.7.1 The business has an experiential tourism program covering local environmental or natural surroundings
• A.7.2 The business has an experiential tourism program allowing visitors access to local cultural experiences
• A.7.3 There are delivery mechanism for local programs (i.e., collateral, tour guide, podcast)
• A.7.4 Staff are trained in the delivery of the experiential tourism programs
• A.7.5 Local inhabitants involved in development of materials and guidelines
• A.7.6 Where appropriate, local inhabitants lead the programs and guide customers

A.8 Communications Strategy

Criteria: The Business has implemented a comprehensive communications strategy to inform visitors and guests on its sustainable policies, programs and initiatives.

A well-written Communications Strategy will clearly communicate organizational goals and objectives as they relate to the business’ environmental, socio-cultural, and economic performance. It is important that all stakeholders including management, employees,customers and the local community understand the business’ goals and objectives, why they’re important, and how they can positively contribute to the business’ efforts in each of their individual roles.

Compliance Indicators

• A.8.1 Guests and visitors are informed about water conservation and rational use practices
• A.8.2 Guests and visitors are informed about adequate waste management practices
• A.8.3 Guests and visitors are informed about energy conservation and rational use practices
• A.8.4 Guest and visitors are encouraged to support properties environmental, energy and CSR efforts
• A.8.5 Multilingual information is offered throughout
• A.8.6 Local listings for "green or eco-certified" restaurants, businesses and services are available to guests
• A.8.7 Member of any local "green" or sustainable business programs/associations in area/region

A.9 Health and Safety

Criteria: The Business ensures compliance with all relevant health and safety measures to ensure the well-being of its customers, staff and local community.

International and local legislation and regulation address many of the health and safety obligations associated with tourism operations. This criteria is not an alternative to government regulation and national health and safety legislation, rather it is a complementary instrument that fills voids in the application, adherence and enforcement of critical health and safety protections. The health and wellbeing of all stakeholders is a prime responsibility of all tourism businesses.

Compliance Indicators

• A.9.1 Facilities are kept in good sanitation and cleaning conditions, regardless of service category
• A.9.2 Preventive maintenance program in place for all facilities, vehicles, tools and equipment
• A.9.3 Necessary measures are adopted to ensure product and service quality meet Health & Safety requirements (internal staff training)
• A.9.4 Health and safety conditions required by staff and guests are provided (for example OH&S or similar local requirements)
• A.9.5 Measures are taken to ensure safety for guest during recreational activities (posted signs, verbal instructions or release forms)
• A.9.6 Guest are provided with information on the safety measures while on the premises (in-room, verbal, release form)
• A.9.7 Insect and rodent control is biological and environmentally friendly (Integrated Pest Management System)
• A.9.8 Corrective and preventive management actions to ensure continuous improvement are monitored and critically analysed
• A.9.9 Business performs and documents manufacture's recommended maintenance to all appliances
• A.9.10 Property 100% non-smoking
• A.9.11 Offer rooms for guests with chemical sensitivities or allergies
• A.9.12 VOC and lead free paints are used in all areas of facility
• A.9.13 All workshop areas should have the appropriate personal protective equipment (PPE) available consistent with the work
• being performed
• A.9.14 All workshop areas should have power safety equipment available including power surge boxes and inspected and tagged extension lead (EU PAT)

A.10 Disaster Management & Emergency Response

Criteria: The business has available all the necessary equipment and associated management plans to ensure the health, safety and wellbeing of its customers and staff in the event of a disaster.

International and local legislation and regulation address many of the health and safety obligations associated with hotel operation. This criteria is not an alternative to government regulation and national health and safety legislation, rather it is a prime responsibility of all tourism businesses.

Compliance Indicators

• A.10.1 Appropriate disaster management and emergency response plans are in place for incidents including: Fire, Hurricanes, Cyclones or major weather events ▪ Earthquakes & Tsunamis, Chemical/Fuel spillage
• A.10.2 Emergency lighting and generator are in place and regularly tested and maintained
• A.10.3 All required fire equipment is in place regularly tested and maintained
• A.10.4 All necessary safety, personal protective (PPE) and survival equipment is regularly tested and maintained
• A.10.5 Regular emergency action drills are conducted. These will occur in accordance with your documented disaster management and
• emergency response plans
• A.10.6 At least one annual fire and emergency staff evacuation drill is conducted
• A.10.7 At least one annual fire and emergency full evacuation drill is conducted including all staff, guests and visitors

B. Social/Economic

B.1 Community Development

Criteria: The business actively supports initiatives for social and infrastructure community development including, among others, education, health, and sanitation.

Linkages to the local community should exceed employment and economic growth through the development of the business. Opportunities should be undertaken on a regular basis to provide resources, education, training, financial assistance, or in-kind support for initiatives in accordance with community priorities to improve the local livelihoods, thereby engendering community support for operations and creating a better customer experience.

Compliance Indicators

• B.1.1 Neighbouring community cultural, sports and recreational activities are supported and/or sponsored by ownership and/or staff
• B.1.2 Visiting local businesses and communities is encouraged
• B.1.3 Property ownership joins or supports neighbouring community development initiatives
• B.1.4 Local production and sales of handicrafts and other products is encouraged
• B.1.5 Property purchases and displays local art and crafts
• B.1.6 Property is a member of the local hotel and tourism association
• B.1.7 Support local community development projects with money, time and under-utilized resources

B.2 Local Employment

**Criteria: Local residents are employed, including in management positions. Training is offered as necessary.

Local hiring and training is the key to maximizing community economic benefit and fostering community involvement and integration with the business. In addition, the tourism operation establishes a long term stable labor relationship while enhancing the local authentic character of the tourism service and product. Providing jobs at all levels of management ensures that the local population does not feel disenfranchised and can provide a sufficient dialogue between the business’ ownership and the community. The business should support programs – internal or external – that will allow employees to develop beneficial skills for upward mobility.

Compliance Indicators

• B.2.1 Local staff hiring and training is promoted on all levels of the business
• B.2.2 Local staff content and expenditure is measured including: Percentage of local staff employed (employees & management); Percentage of payroll spent on local staff; Local staff retention; Promotion; and Training

B.3 Fair Trade

Criteria: Local and fair-trade services and goods are purchased by the business, where available.

Using goods and services produced locally or with “fair-trade” principles have numerous social, economic and environmental benefits:

• Supports local businesses and provide jobs;
• Higher percentage of the price paid is transferred directly to the provider of the goods and services which is then re-circulated several times in the community;
• Reduced ecological footprint due to fewer greenhouse gases being burned in the transportation of the goods;
• Fair prices and wages are received by the producers;
• The visitor experience is enhanced; and,
• Local goods and services can substantially lower costs with fewer middlemen and transportation costs.

Compliance Indicators

• B.3.1 Purchasing preferences given to fair-trade or eco-certified products where possible
• B.3.2 Purchasing preferences given to locally produced goods, products or services where possible
• B.3.3 The business maintains a comprehensive and up-to-date list of available local, sustainable goods, services, and contract services
• B.3.4 Fair-trade or eco-certified coffee is used

B.4 Support Local Entrepreneurs

Criteria: The business offers the means for local small entrepreneurs to develop and sell sustainable products that are based on the area’s nature, history, and culture (including food and drink, crafts, performance arts, agricultural products, etc.)

Programs that expose customers to the local culture and encourage the purchase of local crafts, goods and services help increase positive economic benefits to the community while engendering a sense of pride in cultural heritage. Working with local small entrepreneurs can help diversify the product, thus increasing spending and length of stay. In some cases this can include designating a specific area on the premises for use by local entrepreneurs or promoting local cultural activities that are open to the public.

Compliance Indicators

• B.4.1 Company provides access to enterprises, including handcrafts, food/beverage, cultural performances, or other goods and services, to sell directly to guests, where feasible
• B.4.2 Promotion of local products in marketing activities and services

B.5 Respect Local Communities

Criteria: A code of conduct for activities in local communities has been developed, with the consent of and in collaboration with the community.

Respecting and preserving the traditions and property of local populations is an important aspect in terms of today’s globalization. Codes of conduct for tourism activities that are developed in concert with local communities, respecting the principle of prior informed consent and the right of communities to say “no” to tourism activities is key to the long term viability and sustainability of the community and its environment. Tourism businesses should develop a plan to maintain regular and open communication with community officials to create a cooperative agreement that accounts for tourist interaction with the peoples and passage through the local communities.

Compliance Indicators

• B.5.1 Specific measures are adopted to promote an understanding and respect of local cultures and customs
• B.5.2 An appropriate and documented Code of Behaviour in relation to respect for local populations is integrated into operations and supported by educational programs and materials

B.6 Exploitation

Criteria: The business has implemented a policy against commercial exploitation, particularly of children and adolescents, including sexual exploitation.

Children, adolescents, women and minorities are particularly vulnerable to abusive labor practices, including sexual exploitation. Weak law enforcement, corruption, the Internet, ease of travel, and poverty have created an underground industry which creates devastating immediate and long term community impacts in terms of disease, pregnancies, trauma, ostracism and even death. Many codes and international initiatives within the tourism industry have appeared in recent years as a result of this growing threat. Tourism businesses can play a key role in ensuring the protection of local populations at destination by not buying products produced with child labor; not allowing use of tourism premises for sexual exploitation of minors and denouncing these practices to local authorities.

Compliance Indicators

• B.6.1 Policies against sexual commercial exploitation, particularly of children and adolescents, are followed and deployed
• B.6.2 No social, gender or racial discrimination of any kind is practiced or supported
• B.6.3 Business complies with domestic labour laws and social rights regarding exploitation
• B.6.4 An appropriate and documented Code of Behaviour in relation to exploitation is integrated into operations and supported by
• educational programs and materials
• B.6.5 Programs exist to ensure all stakeholders including management, staff, the community and customers are fully aware of the Code of Behaviour in relation for all forms of exploitation

B.7 Equitable Hiring

Criteria: The business is equitable in hiring women and local minorities, including in management positions, while restraining child labor.

While major international labor conventions and norms address discrimination and child labor, women and local minorities often have unequal access to job opportunities, particularly in management, and child labor is still pervasive in many areas. Equality in hiring policies encourages an equitable distribution of wealth and closes income gaps along gender and ethnic lines. Adherence to international guidelines concerning the employment of children ensures their education, enabling them to be future productive members of their community and enhances their quality of life.

Compliance Indicators

• B.7.1 Diversity and equality in staff hiring and training is promoted on all levels of the business
• B.7.2 Employees or prospective employees are not discriminated against due to either their: Gender; Ethnicity; Sexual Preference; or Disability
• B.7.3 Where permitted by local law, staff diversity and related expenditure is measured including: Percentage of staff and management employed and Percentage of payroll expenditure by Gender; Ethnicity; Disability; Minority.
• B.7.4 The Business complies with local and national labour laws, conventions, standards and regulations

B.8 Employee Protection

Criteria: The international or national legal protection of employees is respected and employees are paid a living wage.

Treating workers humanely and fairly makes good business sense by establishing stable labor relationships. International and national regulation and conventions (including ILO) establish the minimum baseline for respecting worker’s rights. Wages that allow employees to afford—at minimum—the provision of basic needs such as food, health care, shelter and education is critical for alleviating poverty and improving the quality of life in the local population as well as increasing productivity and employee retention.

Compliance Indicators

• B.8.1 Salaries and benefits meet or exceed local and national regulations (whichever are higher)
• B.8.2 Payment is made into national social security system (if available) for qualified employees
• B.8.3 Overtime is paid for hours worked beyond the established work week hours and working hours must not exceed the legal maximums or those established by the local or national labor organization
• B.8.4 All employees have the right to annual paid vacation
• B.8.5 Health insurance or the equivalent is provided to all employees
• B.8.6 All employees receive an annual review/evaluation covering areas such as: Performance; Career Planning; Goals and Aspirations;and, NecessaryTraining
• 8.7 Employees receive training and capacity building
• B.8.8 Training and capacity building is provided for local community non-employee residents to develop qualified local labor force

B.9 Access to Basic Services

Criteria: The activities of the business do not jeopardize the provision of basic services, such as water, energy, or sanitation, to individuals or neighboring communities.

Tourism businesses can alter, disrupt or strain community infrastructure and basic services, adversely impacting local users and communities. In some cases, service providers, such as utility suppliers may favor businesses over local populations. Regular communication with local communities is required to ensure that normal business operations enhance the socioeconomic and environmental character of the destination, do not reduce services available to the community or increase their cost.

Compliance Indicators

• B.9.1 The activities of the business have not impacted or jeopardized the provision of water to individuals or neighboring communities
• B.9.2 The activities of the business have not impacted or jeopardized the provision of energy to individuals or neighboring communities
• B.9.3 The activities of the business have not impacted or jeopardized the provision of sanitation to individuals or neighboring communities
• B.9.4 The activities of the business have not impacted or jeopardized the provision of other basic services to individuals or neighboring communities

B.10 Local Livelihoods

Criteria: The activities of the business do not adversely affect local access to livelihoods, including land and aquatic resource use, rights of way, transport and housing.

Tourism businesses can alter, disrupt or strain access to local resources, adversely impacting local users and communities. Regular communication with local communities is required to ensure that livelihoods are not impacted and rights such as access to land and aquatic resource use, rights of way, transport and housing are maintained.

Compliance Indicators

• B.10.1 The activities of the business have not impacted or jeopardized individual or community livelihoods by limiting their legal access to land resource use
• B.10.2 The activities of the business have not impacted or jeopardized individual or community livelihoods by limiting their legal access to aquatic resource use
• B.10.3 The activities of the business have not impacted or jeopardized individual or community livelihoods by limiting access to rights-of-way
• B.10.4 The activities of the business have not impacted or jeopardized individual or community livelihoods by limiting access to transport
• B.10.5 The activities of the business have not impacted or jeopardized individual or community livelihoods by limiting access to housing

B.11 Bribery & Corruption

Criteria: A business should develop and implement a Program that clearly and in reasonable detail, articulates values, policies and procedures to be used to prevent bribery from occurring in all activities under its effective control.

Tourism businesses should implement anti-bribery program both as an expression of core values of integrity and responsibility, but also to counter the risk of bribery. No enterprise can be sure that it will be free of risk however an effective anti-bribery program strengthens reputation, builds the respect of employees, raises credibility with key stakeholders and supports an enterprise’s commitment to corporate responsibility.

Compliance Indicators

• B.11.1 The enterprise should prohibit all forms of bribery whether they take place directly or through third parties
• B.11.2 The enterprise should also prohibit its employees from soliciting, arranging or accepting bribes intended for the employee’s benefit or that of the employee’s family, friends, associates or acquaintances
• B.11.3 The enterprise, its employees or agents should not make direct or indirect contributions to political parties, organizations or individuals engaged in politics, as a way of obtaining advantage in business transactions
• B.11.4 The enterprise should ensure that charitable contributions and sponsorships are not used as a subterfuge for bribery
• B.11.5 The enterprise should prohibit the offer or receipt of gifts, hospitality or expenses whenever they could affect or be perceived to affect the outcome of business transactions and are not reasonable and bona fide
• B.11.6 The enterprise should publicly disclose all its political and charitable contributions
• B.11.7 The enterprise should make known its anti-bribery policies to contractors and suppliers
• B.11.8 The enterprise should avoid dealing with contractors and suppliers known or reasonably suspected to be paying bribes. It should undertake due diligence, as appropriate, in evaluating prospective contractors and suppliers to ensure that they have effective anti-bribery Programs

Cultural Heritage

C.1 Code of Behavior

Criteria: The business follows established guidelines or a code of behavior for visits to culturally or historically sensitive sites, in order to minimize visitor impact and maximize enjoyment.

Respect for local cultures and historic locations must be observed. Businesses must also understand and actively seek to minimize the impact on built and natural environments caused by increased visitor activity. Education about local people’s cultural customs, mores, and beliefs as well as appropriate verbal and non-verbal behavior will contribute to overall appreciation of the site and local community pride.

Compliance Indicators

• C.1.1 Company policy includes established guideline or code of behavior concerning the protection of local cultures and historical
• sites
• C.1.2 Guest are provided with information on the local people’s cultural customs, mores, and beliefs as well as appropriate verbal and non- verbal behaviour

C.2 Historical Artifacts

Criteria: Historical and archeological artifacts are not sold, traded, or displayed, except as permitted by law.

Sustainable tourism aims to protect and embrace the uniqueness of a destination. Norms, regulations and conventions exist to protect historical and archeological artifacts from international trade exploitation. With lax enforcement and interested markets, tourism businesses are critical in protecting these artifacts while promoting the area’s heritage.

Compliance Indicators

• C.2.1 No selling, trading or displaying of archaeological objects should be allowed, unless the corresponding permits are obtained
• C.2.2 Provide guests with lists of illegal products and souvenirs

C.3 Protection of Sites

Criteria: The business contributes to the protection of local historical, archeological, culturally, and spiritually important properties and sites, and does not impede access to them by local residents.

Cultural and historical heritage are an important component of a destination’s attractiveness and should be conserved to ensure their enjoyment for future generations. Collaboration with local residents and preservation bodies ensures that tourism-related activities do not damage sites or prevent local people from visiting or using them. Preservation and enhancement of local cultural and historical assets increase the tourism experience and make the product offering stronger.

Compliance Indicators

• C.3.1 Business complies with laws, standards and regulations concerning the protection of historical sites and cultural heritage
• C.3.2 Guest are provided with information on the preservation and access to the site's history, culture and natural environment

C.4 Incorporation of Culture

Criteria: The business uses elements of local art, architecture, or cultural heritage in its operations, design, decoration, food, or shops; while respecting the intellectual property rights of local communities.

Utilizing aspects of the local culture wherever possible increases ties to the neighboring community and promoting the destination’s unique character provides an incentive to preserve unique skills that may otherwise vanish. The communication between community leaders and companies is the key point to ensure a respectful use of local culture (e.g. sacred elements) and avoid possible wrong interpretations, conflicts, and undesirable commoditization.

Compliance Indicators

• C.4.1 The business uses elements of local art, architecture, or cultural heritage in its operations
• C.4.2 The business does not exploit the cultural intellectual property of the local communities
• C.4.3 Guest are provided with information on the site's history, culture and natural environment

D. Environmental

D.1 Conserving Resources

D.1.1 Purchasing Policy

Criteria: Purchasing policy favors environmentally friendly products for building materials, capital goods, food, and consumables.

The economic leverage of purchasing by a tourism business can produce positive impacts by encouraging sustainably produced goods and services. Responsible purchasing is a powerful means to reduce negative environmental impact. This can be done by favoring certified environmentally friendly products and/or regularly evaluating providers that seek to conserve energy, utilize recycled materials, responsibly manage waste, and minimize greenhouse gas emissions.

Compliance Indicators

• D.1.1.1 Business has a policy of favouring certified suppliers or suppliers following best environmental and social practices (purchasing policy)
• D.1.1.2 Environmentally-friendly supplies are purchased, such as recycled or non-traditional paper, organic food, certified wood and others
• D.1.1.3 Business purchasing is efficient. Minimum 20% of ordered goods are transported in fuel-efficient vehicles
• D.1.1.4 Trash can liners with minimum 10% post-consumer material and/or fully compostable material
• D.1.1.5 Incorporation of environmental/sustainability criteria and preferences into purchasing policy and procedures
• D.1.1.6 Preference given to environmentally responsible service suppliers (e.g. alternative fuel taxis, bicycle rentals, landscaping service, etc.)
• D.1.1.7 Preferences given to certified or eco-labelled products where possible
• D.1.1.8 External printing services for items including hotel and corporate collateral use environmentally certified processes or recycled/FSC certified paper and eco-certified inks
• D.1.1.9 Property purchases printing and writing papers, envelopes, invoices and business forms that use a minimum of 30% post- consumer recycled content or tree-free fibre or are PEFC or FSC labelled products
• D.1.1.10 Cotton napkins unbleached
• D.1.1.11 Amenities (soap, shampoo, etc.) used are compliant to European EcoLabel standards or similar rigorous local standards (guest rooms, employee locker rooms, public bathrooms, spa, fitness centre)
• D.1.1.12 Tissue paper, toilet paper, C-Fold towels are unbleached/chloride free and made with a minimum of 30% post-consumer recycled content or are compliant to European EcoLabel standards or similar rigorous local standards
• D.1.1.13 Use of PVC-free key cards and/or certified wood cards
• D.1.1.14 Paper napkins are unbleached and made with minimum 30% recycled content or tree-free fibre or are PEFC or FSC labelled products (all areas of business)

D.1.2 Consumable Goods

Criteria: The purchase of disposable and consumable goods is measured, and the business actively seeks ways to reduce their use.

Responsible consumption and frequent monitoring of waste can help businesses achieve cost savings as well as minimize environmental impact of the waste streams produced.

Compliance Indicators

• D.1.2.1 Purchasing policy requires re-usable, returnable and recycled goods where available
• D.1.2.2 Business has a packaging minimization policy
• D.1.2.3 Preference given to product suppliers who provide and take back reusable packaging and shipping containers/pallets

D.1.3 Energy Consumption

Criteria: Energy consumption should be measured, sources indicated, and measures to decrease overall consumption should be adopted.

Energy use is one of the most damaging activities on the planet with adverse impacts degrading air, water, soil quality, human and ecological health. The greatest environmental and financial benefits related to business operations are achieved by frequently monitoring utility bills, effectively training and providing incentives for staff to implement energy efficiency programs, and routine preventive maintenance of mechanical equipment.

By applying energy efficient practices to the operations the Business can help conserve natural resources and reduce greenhouse gas emissions.

Compliance Indicators

• D.1.3.1 Energy usage and reduction goals are specified and monitored
• D.1.3.2 Energy goals are monitored monthly
• D.1.3.3 Monthly energy usage and costs, including energy sources, are recorded
• D.1.3.4 Monthly energy usage is reported as GHG/CO2-e emissions, including breakdown by both Scope 1 and Scope 2 emissions
• D.1.3.5 Monthly energy usage, GHG emissions and costs are benchmarked
• D.1.3.6 Green energy (electricity) is purchased where available
• D.1.3.7 PV or Solar technologies (if available) form part of the energy supply
• D.1.3.8 Geothermal technologies (if available) form part of the energy supply
• D.1.3.9 Biomass technologies (if available) form part of the energy supply)
• D.1.3.10 Fuel cell technologies (if available) form part of the energy supply
• D.1.3.11 Add natural gas as an alternative energy, gas powered A/C and dryer in laundry
• D.1.3.12 Monitor refrigerator and freezer temperatures on a constant basis
• D.1.3.13 Guest room check-in protocol and policy has minimal use of lights and appliances
• D.1.3.14 Occupancy/motion sensors for lighting (administration and accounting offices, business centre, hallways, back of house, storage rooms, closets, break room, employee locker rooms, fitness centre, guest room hallways, public restrooms) – at least 50% of applicable areas
• D.1.3.15 Energy efficient lighting on the property- CFL's, LED's, T-8's, T-5's or energy efficient halogen lighting used in at least 80% of lighting fixtures
• D.1.3.16 Exit lights are energy efficient LED lights
• D.1.3.17 Midnight light reduction policy for the lobby
• D.1.3.18 Outdoor lighting controlled by a motion sensor, timer or photocell
• D.1.3.19 Parking lot lights controlled by a timer, motion sensor or photocell
• D.1.3.20 Property wide computer shut down policy - all back of house offices
• D.1.3.21 Energy efficient equipment (HVAC, boilers, chillers, laundry washing machines and dryers) as determined by local energy rating standard such as local energy rating standards, EnergyStar or equivalent
• D.1.3.22 Appliances set at the most efficient setting (hot water heaters, dishwashers, clothes washers, dryers, furnaces)
• D.1.3.23 Variable speed, time controlled or individually managed exhaust hoods in place in the kitchen
• D.1.3.24 Freezer doors/freezer curtains in perfect working condition, clean coils
• D.1.3.25 Guest room appliances are energy efficient as determined by local energy rating standard such as European Union energy label, EU Directive 2003/66/CE, EnergyStar or equivalent
• D.1.3.26 Office equipment is energy efficient (EnergyStar or equivalent)
• D.1.3.27 Automatic and efficient temperature settings for various areas of the hotel
• D.1.3.28 Guest room EMS (Energy Management System) for the electronic/digital control of lighting, HVAC and other energy systems in place
• D.1.3.29 Digital settings/programmable timers/key card controls for lighting and/or HVAC in guest rooms
• D.1.3.30 Condenser and evaporator coils in guest rooms checked and cleaned (minimum once per month or timing consistent with local climatic conditions)
• D.1.3.31 Where applicable, HVAC filters in guest rooms checked and cleaned at least once a month or timing consistent with local climatic conditions
• D.1.3.32 Preventative maintenance policy in place with regular checks on all equipment
• D.1.3.33 Policy in place to close blinds and curtains during peak summer periods in the guest rooms
• D.1.3.34 Facility has a white or "green" roof reducing the urban heat island effect
• D.1.3.35 Window film is installed to lower heating and cooling loads and reduce glare
• D.1.3.36 An Engineering audit or Technical Analysis of buildings' energy efficiency in accordance with EU-Directive on the energy performance of buildings (EPBD) or equivalent local best practice is conducted on an annual basis and identifies a set of actions for reduction

D.1.4 Water Consumption

Criteria: Water consumption should be measured, sources indicated, and measures to decrease overall consumption should be adopted.

Water is precious and, in many regions, an increasingly scarce resource with many countries facing moderate or severe water shortages. Year round or seasonal water shortages are expected to increase with climate change. Overall water consumption should be reduced to the minimum possible level necessary for adequate operation. Reducing water consumption also has financial and environmental benefits for tourism businesses.

Compliance Indicators

• D.1.4.1 Water sourcing is sustainable, and does not adversely affect environmental flows
• D.1.4.2 Water usage and reduction goals are specified and monitored
• D.1.4.3 Water usage goals are monitored monthly
• D.1.4.4 Monthly water usage and costs, including water sources, are recorded
• D.1.4.5 Monthly water usage and costs are benchmarked
• D.1.4.6 Daily water meter readings are recorded
• D.1.4.7 Kitchens have hands-free taps (electronic or foot peddle operated) or sensors for all hand wash sinks and basin
• D.1.4.8 Kitchen faucets are low flow - 2.2 gpm/8.3 lpm
• D.1.4.9 Motion sensors on men's urinals (public restrooms, employee locker room, spa, fitness centre)
• D.1.4.10 Waterless urinals in public restrooms
• D.1.4.11 Dual flush toilets with 6/3 litres per flush (1.6/0.8 gallons per flush) or less, (guest room, public restrooms, spa employee locker room)
• D.1.4.12 Showerheads low flow – 9.5 lpm/2.5 gpm or less, (guest rooms, employee locker room, spa, fitness centre, pool area)
• D.1.4.13 Faucets have low-flow aerators – 6.6 lpm/1.75 gpm or less (guest rooms and public areas)
• D.1.4.14 Active system in place to detect and repair leaking toilets, faucets and showerheads in guest rooms
• D.1.4.15 Water efficient "spray brooms" or hoses with auto shut-off valves are used when not using dry sweeping to clean outdoor areas
• D.1.4.16 Motion sensors on all basins in public restrooms and spa
• D.1.4.17 Motion sensors on all toilets in public restrooms and spa
• D.1.4.18 Native plants or low water plants used in landscaping to minimize water use
• D.1.4.19 Point-of-use filters used in the kitchen, restaurant and bar
• D.1.4.20 Towel reuse program in place
• D.1.4.21 Linen reuse program in place
• D.1.4.22 Irrigation takes place in the early morning or evening (before 10am and after 5pm)
• D.1.4.23 Drip irrigation system in place
• D.1.4.24 Sprinkler times adjusted by season
• D.1.4.25 Rain water is captured for use

D.1.5 Food & Beverage

Criteria: Food and Beverage operations are controlled by the business under best practice principles to ensure the safety of customers and minimize environmental impacts.

Food and Beverage operations are a considerable factor in the use of energy and production of waste within tourism businesses. Proper management practices will help to substantially reduce operational costs through energy saving and reductions in the environmental impact of waste streams. Management also needs to put in place hygiene management practices to ensure the health and safety of its customers.

Compliance Indicators

• D.1.5.1 Food handling program in line with industry best practices (for example HACCP or similar local requirements)
• D.1.5.2 Restaurant offers at least one vegetarian dish
• D.1.5.3 Restaurant offers at least one vegan dish
• D.1.5.4 Restaurant offers local seasonal food options
• D.1.5.5 All menus contain warnings relating to food allergy items including seafood, nuts etc.
• D.1.5.6 Antibiotic-free food is purchased
• D.1.5.7 Food purchased locally (within 160 kilometres or 100 miles), preference given to local products
• D.1.5.8 Fish served is Marine Stewardship Council certified (or appropriate local rating system)
• D.1.5.9 Serve customer drinking water (incl. refills) only upon request
• D.1.5.10 All-you-care-to eat operations shall not provide trays for consumers
• D.1.5.11 Restaurant offers half-portion options - available to all guests
• D.1.5.12 Portion-controlled condiments are offered upon request only
• D.1.5.13 Straws are offered upon request only
• D.1.5.14 Drinking water and ice used for human consumption is demonstrably safe (checked minimum once every three months).
• Testing must be conducted by an accredited scientific laboratory.
• D.1.5.15 No bottled water is sold, except when packaged on-site or locally produced in refillable bottles (not PET)
• D.1.5.16 Large filtered water dispensers and recycled paper cups offered in the spa and fitness centre (to replace individual plastic water bottles)
• D.1.5.17 "Take-back" policies with suppliers (e.g. fish supplier provides fish in reusable containers and takes back the container from the previous drop-off)
• D.1.5.18 Local fat, oil and grease recycling programs are joined where available
• D.1.5.19 "To-go" flatware, cup and containers not used or made from recyclable or compostable materials
• D.1.5.20 Endangered species, products thereof, or items stemming from unsustainable practices are not consumed. E.g. Shark fin
• D.1.5.21 Detailed nutrition information is available for all menu and food items served to guests
• D.1.5.22 All food handling staff are trained in management of food allergy issues including ordering, handling, segregation etc.

D.1.6 Green Meetings

Criteria: The business offers options for Green Meetings to meet the sustainability needs of its event customers, enhance its sustainability credentials and improve environmental and social outcomes.

Over 80 million people attend meetings and conferences each year, with many of these held in Hotels and Resorts. Conference and meeting organizers from both the Government and Business sectors are increasingly being asked by their clients to provide green, eco or sustainable options for their events. Being able to incorporate these practices into your offerings will increase your ability to attract more business, enhance your sustainability credentials and improve environmental and social outcomes.

Compliance Indicators

• D.1.6.1 Energy consumption is calculated on an individual room or event basis to allow CO2-e calculations (excluding ‘Green Electricity)
• D.1.6.2 Greenhouse gas emissions (and further warming effects) are calculated for all additional event energy use
• D.1.6.3 Optional programs for the offsetting of event based Greenhouse gas emissions are provided
• D.1.6.4 Options are available for no table linen or limited changes to table linen during events
• D.1.6.5 Reusable or Recyclable table decorations are used
• D.1.6.6 Potted plants are used rather than floral arrangements
• D.1.6.7 Recycle bins provided in meeting rooms and adjacent public spaces
• D.1.6.8 Filtered water dispensers or refillable water pitchers are offered in the function centre (to replace plastic water bottles)
• D.1.6.9 Provide teleconferencing attendance options for remote delegates including video conferencing, podcasts, webcasts etc.
• D.1.6.10 Name tags are collected and re-used
• D.1.6.11 Pens and writing pads are only provided on request. Delegates are requested to provide their own
• D.1.6.12 When Pens and writing pads are provided, recyclable options are used
• D.1.6.13 Paperless meeting options available to reduce printed information and satchels (use electronic methods of information delivery)
• D.1.6.14 A list of eco-friendly or sustainable suppliers of meeting ‘consumables’ is available to event clients. This may include items or services such as document printing, satchels, name tags, lanyards, pads & pens etc.
• D.1.6.15 When printing is required, double sided printing on recycled paper is used
• D.1.6.16 Where practical, dry erase whiteboards are used instead of paper flip charts
• D.1.6.17 Air-conditioning and HVAC temperatures and setting are managed in accordance with the numbers attending each event
• D.1.6.18 Meeting room lights and HVAC are shut down when not in use
• D.1.6.19 HVAC shut down or set back to low-energy pull temperatures in meeting rooms in accordance with local environmental standards
• D.1.6.20 Provide a list and actively promote the use of alternative transportation options for delegates while attending the event (hybrid cars, bikes, public transit, etc.)
• D.1.6.21 Have bike racks, bike storage and change facilities available at the event to encourage cycle use
• D.1.6.22 Your venue sales methodology is fully documented and auditable. All inducements; travel; incentives and familiarizations etc. offered to companies to hold meeting and events are also declared.
• D.1.6.23 The venue or rooms offered used are suitable for the expected numbers and length of the event so as to optimise the use of available rooms.
• D.1.6.24 The sustainable food and beverage options and requirements as detailed in Criteria D.1.5 also extend to events and meetings

D.2 Reducing Pollution

D.2.1 Greenhouse Gas Emissions

Criteria: Greenhouse gas emissions from all sources controlled by the business are measured, and procedures are implemented to reduce and offset them as a way to minimize climate change.

The principal emissions from tourism businesses are from transportation (especially by air), heating, cooling, electricity use, and methane emissions from sewage and organic wastes.

Except for air transport, most of these emissions can be directly reduced by actions from the business. Those emissions that are not reduced can be offset using properly regulated projects. Proper emission management practices will help reduce global warming, promote energy independence from foreign non-renewable sources, and may substantially reduce operational costs.

Compliance Indicators

• D.2.1.1 Greenhouse gas emissions (and further warming effects from ozone and contrail formation of flights (RFI according to IPCC 1999)) are calculated for all business related travel
• D.2.1.2 A nationally recognized and verifiable carbon offset certificate is purchased for all business related travel (i.e. UN-registered Gold Standard VER/CERs)
• D.2.1.3 A nationally recognized and verifiable carbon offset certificate is purchased for all Scope 1 & 2 GHG emissions (i.e. UN-registered Gold Standard VER/CERs) Alternatively, Businesses can demonstrate that equivalent investment is being undertaken in direct GHG emission reduction initiatives
• D.2.1.4 Provide and actively promote a voluntary carbon offset scheme to allow guests to offset the GHG emissions related to their travel and accommodation
• D.2.1.5 Where offsetting occurs, Business ensures a contractual commitment exists from offset providers to secure replacement credits if a project doesn’t deliver anticipated emissions reductions
• D.2.1.6 Property vehicle fleet Hybrid or alternatively fuelled or hire a business that uses alternative fuel vehicles in their fleet
• D.2.1.7 Use of bicycles or environmentally preferable vehicles around the hotel or resort
• D.2.1.8 Provide a list of alternative transportation options for guests (hybrid cars, bikes, public transit, etc.)
• D.2.1.9 Employees offered incentives for carpooling and / or for taking public transit
• D.2.1.10 Boats with high performance and efficient four-stroke engines are used (except rescue boats)
• D.2.1.11 The company develops and adopts a long term (three to five years) action plan setting out the measures and timelines that reduce CO2-e emissions
• D.2.1.12 Implement the actions set out in the long term action plan

D.2.2 Wastewater

Criteria: Wastewater, including gray water, is treated effectively and reused where possible.

Wastewater management reduces aquatic pollution, protects aquatic ecosystems, and reduces risks to human health. Reusing waste water increases the availability of potable water for human consumption (see criterion D.1.4) as well as reduces a business’s sewage and treatment costs.

Compliance Indicators

• D.2.2.1 Both black and grey waste water are managed in a non-polluting way, not affecting public health
• D.2.2.2 No bodies of water are polluted with toxic and/or hazardous products
• D.2.2.3 Properly treated wastewater or effluents are reused, when feasible (irrigation, toilet or other)
• D.2.2.4 Measures have been implemented for storm water adequate channelling and disposal. Storm water managed to avoid contamination, erosion and siltation and maintain catchment integrity
• D.2.2.5 All treated wastewater must be tested at least quarterly to ensure it meets the applicable national and/or local standards. Testing must be conducted by an accredited scientific laboratory.
• Samples should be taken at the appropriate point of release into the environment.
• D.2.2.6 Samples of HVAC and Cooling Tower water must be tested at least quarterly to ensure it meets the applicable national and/or local standards and is free from Legionella. Testing must be conducted by an accredited scientific laboratory.

D.2.3 Waste Management Plan

Waste has become a major pollutant affecting both environmental aspects (land degradation, water quality) and socio-economic factors such as health and public dumps. Reducing potential waste streams, reusing what cannot be avoided and recycling what is not reusable is critical factor in sustainable tourism operations. Minimizing the amount of solid waste that goes to landfills and incinerators helps reduce negative environmental impacts. Additionally, minimizing waste reduces the need for virgin materials and limits the amount of greenhouse gases that are released throughout a product's life cycle (i.e., extraction, manufacturing, distribution, use, and disposal). A lifecycle approach to waste management begins with the purchasing practices (D.1.1 and D.1.2) through coordination with local authorities on appropriate disposal.

D.2.3.1 Plan and Reduce

Criteria: A solid waste management plan is implemented, with quantitative goals to minimize waste that is not reused or recycled.

Compliance Indicators

• D.2.3.1.1 Waste volume/weight and reduction goals are specified, recorded and monitored
• D.2.3.1.2 Waste goals are monitored monthly
• D.2.3.1.3 Monthly waste management costs are recorded
• D.2.3.1.4 Monthly waste management costs are benchmarked
• D.2.3.1.5 Program to minimize procurement of waste-producing inputs in place
• D.2.3.1.6 Business organic waste is used in a management program, such as composting, fertilizer manufacturing, mulching, farm animal feed and others
• D.2.3.1.7 Business supports and joins regional available recycling programs
• D.2.3.1.8 No waxed cardboard packaging is used in all operations
• D.2.3.1.9 New and replacement equipment is completely free of CFC-based refrigerants
• D.2.3.1.10 Automatic towel dispensers or paper-free hand dryers are used in public restrooms
• D.2.3.1.11 Double-sided printing with greyscale and draft setting set as default on all printers and copiers where duplex printing is available
• D.2.3.1.12 Manual double-sided printing used for select print jobs for equipment without duplex capabilities
• D.2.3.1.13 Amenity (soap, shampoo, etc.) dispensers in guest bathrooms, employee locker rooms, spa and fitness centre
• D.2.3.1.14 Styrofoam products on the property have been eliminated (guest rooms, break room and kitchen). Styrofoam and plastic only allowed for hurricane and emergency supplies
• D.2.3.1.15 Telephone books / Yellow Pages available "by request" (i.e. not standard in every room)
• D.2.3.1.16 Paperless check-in (key or key card with envelope only)
• D.2.3.1.17 Paperless Express check-out is offered (reducing the number of paper bills)
• D.2.3.1.19 Delivery of guest newspapers by request only
• D.2.3.1.18 Front desk check-out process should minimise the number of bills printed e.g. one copy to the guest and one copy to the hotel (unless additional copies required for legislative purposes)
• D.2.3.1.20 Residual waste disposal has no adverse effect on the local population and the environment

D.2.3.2 Reuse

Criteria: A comprehensive strategy of reuse exists to reduce waste to landfill.

Compliance Indicators

• D.2.3.2.1 Restaurant uses an on-site digester for all organic waste
• D.2.3.2.2 Provide employee dry cleaning/laundry in reusable, washable bags
• D.2.3.2.3 Reuse coat hangers from employee uniforms and guest dry cleaning
• D.2.3.2.4 Reusable and washable dishes, cutlery, glasses, cups and mugs in the break room
• D.2.3.2.5 Unused amenities donated to local charity
• D.2.3.2.6 Retired towels and linens used as rags or donated to a local charity or shelter
• D.2.3.2.7 Retired bedspreads and other soft goods donated to a local charity or shelter
• D.2.3.2.8 Printer and fax toner cartridges recycled/refilled
• D.2.3.2.9 Food composting program in place
• D.2.3.2.10 Food donation program in place

D.2.3.3 Recycle

Criteria: A comprehensive recycling strategy exists to reduce waste to landfill.

Compliance Indicators

• D.2.3.3.1 Specific waste sorting actions (recycling) have been identified and implemented
• D.2.3.3.2 Waste of any kind is sorted to be reused or recycled, and its final disposal is verified including construction waste
• D.2.3.3.3 Recycling bins on the property (guest rooms, front desk, public space, break room, back of house, fitness centre, all workstations, accounting and administration, kitchen, restaurant, bar)
• D.2.3.3.4 Recycling of white paper and newspaper
• D.2.3.3.5 Recycling of cardboard
• D.2.3.3.6 Recycling of glass and bottles
• D.2.3.3.7 Recycling of aluminium cans
• D.2.3.3.8 Recycling of used fluorescent tubes and other bulbs
• D.2.3.3.9 Recycling of plastics
• D.2.3.3.10 Recycling of of "hard to recycle" products (electronics, TV's,computers, equipment, cell phones, batteries, etc.)
• D.2.3.3.11 Modification of pick-up schedule in the off season or during low occupancy periods
• D.2.3.3.12 Monthly waste diversion rate (what percentage of waste is recycled compared to what is sent to the trash dumpster)
• D.2.3.3.13 Formal recycling training, reviewed by a 3rd party within the past 6 months
• D.2.3.3.14 Use of a waste compactor

D.2.4 Harmful Substances

Criteria: The use of harmful substances, including pesticides, paints, swimming pool disinfectants, and cleaning materials, is minimized; substituted, when available, by innocuous products; and all chemical use is properly managed.

Chemicals and other non-organic materials slip into the environment during application and storage via evaporation, run-off, spills, leaks and over application. Such practices lead to air, soil and water pollution, adversely affecting the local environment, harming flora and fauna, contaminating water supplies for local communities and causing serious health problems. The misuse and improper handling of potentially toxic substances creates additional threats to the environment and human health. Many “natural” substitutes exist which are not only less impact on the environment and human health, but are often cheaper. Technology has also developed various alternatives. Where no alternatives are possible, the proper storage, handling and use of chemicals will reduce potential impacts.

Compliance Indicators

• D.2.4.1 Organic products used for garden fertilizer
• D.2.4.2 Organic products used for weed and fungus control
• D.2.4.3 Organic products used for rodent management
• D.2.4.4 Organic products used for insect control
• D.2.4.5 Use durable, reusable cloths and mops
• D.2.4.6 Use cleaning concentrates and dilution control systems to minimize chemical use
• D.2.4.7 Linen and uniform cleaning without use of perchloroethylene
• D.2.4.8 Dry cleaning service uses European EcoLabel or similar regional standard compliant soaps and material
• D.2.4.9 Laundry service uses European EcoLabel or similar rigorous local standard compliant laundry soap products
• D.2.4.10 European EcoLabel or similar rigorous local standard compliant cleaning products throughout the hotel and guest rooms (all purpose cleaner, glass cleaner, bath and tile cleaner, carpet cleaner and deodorizer, drain cleaner)
• D.2.4.11 Dishwashing detergent European EcoLabel or similar rigorous local standard compliant and does not contain NTA (nitrilotriacetic acid) or chlorine bleach
• D.2.4.12 Active plan in place to reduce chlorine usage in swimming pools and fountains
• D.2.4.13 Alternative filtration system to chlorine/sand is considered and put in place (Ozone/Bromine, Salt Generator, Copper/Silver Ionization)
• D.2.4.14 Soil is not polluted with oil derivatives or persistent toxic compounds
• D.2.4.15 All chemical storage and mixing areas for products allow for adequate and secure product storage with water in the space for mixing concentrated chemicals, have drains plumbed for the appropriate disposal of liquid waste products, and be equipped with outside venting or air filtration unit
• D.2.4.16 Drums and storage containers/areas located on the property are clearly marked, use spill containment measures to collect spills/drips/leaking of chemicals, and are checked regularly for leaks and replaced as necessary
• D.2.4.17 Particular attention needs to be paid to the separation and storage of chemicals that may react to each other. This includes pool chlorine and hydrochloric acid.
• D.2.4.18 MSDS (Material Safety Data Sheets) for all chemicals used on the property need to be displayed or available where the bulk chemicals are stored. This includes central distribution areas,laundry, housekeeping, pantries, kitchens etc.
• D.2.4.19 If a MSDS (Material Safety Data Sheets) lists a control or safety measure for a specific chemical, this needs to be employed or available at the point of storage. This includes storage guidelines, material handling equipment, personal protective equipment (PPE) and first-aid treatment measures

D.2.5 Other Pollutants

Criteria: The business implements practices to reduce pollution from noise, light, runoff, erosion, ozone-depleting compounds, and air and soil contaminants.

Environmental pollution can occur from several sources and have long-term, damaging effects on local ecosystems and human populations. The business should regularly perform site audits to identify sources for potential pollution while educating and empowering staff to identify potential pollution during daily activities. Particular attention should be paid to special local conditions, such as damage to coral reefs from sediments, eutrophication of rivers and lakes from runoff, melting of permafrost, and light pollution of marine nesting sites, among others.

Compliance Indicators

• D.2.5.1 Pollution (emissions, effluents and waste) management plan exists
• D.2.5.2 Measures are adopted to minimize gas, pollutant spray and strong odour emissions, as well as unpleasant noises

D.3 Conserving Biodiversity, Ecosystems, and Landscapes

D.3.1 Wildlife Species

Criteria: Wildlife species are only harvested from the wild, consumed, displayed, sold, or internationally traded, as part of a regulated activity that ensures that their utilization is sustainable.

Tourism businesses sometimes use precious woods, palm thatch, or coral for buildings, furniture, or exhibition. Shops often sell items harvested from the wild, such as black coral or carey (from endangered sea turtles). Restaurants may serve food harvested from the wild. These and other uses may be sustainable or not. Non-sustainable consumption should be avoided and other uses should be in accordance with local regulations and conservation practices.

Compliance Indicators

• D.3.1.1 The Sustainable management plan (see Criteria A.1) includes programs developed with scientific experts to manage wildlife species. This includes strategies and current and future plans
• D.3.1.2 Endangered species, products thereof, or items stemming from unsustainable practices are not consumed, sold, traded or
• displayed
• D.3.1.3 Measures are taken to prevent noise from having impact on wildlife
• D.3.1.4 Measures are taken to prevent artificial lighting from having impact on wildlife

D.3.2 Wildlife in Captivity

Criteria: No captive wildlife is held, except for properly regulated activities, and living specimens of protected wildlife species are only kept by those authorized and suitably equipped to house and care for them.

In general, tourism businesses should not maintain wildlife in captivity – for example as pets or in cages – unless these activities will enhance conservation. In that case, the activity should be in accordance with local regulations and international conservation.

Compliance Indicators

• D.3.2.1 No captive wildlife on properties grounds, except for wildlife breeding farms, rescue or reintroduction, according to law and authorized and humane best practices

D.3.3 Landscaping

Criteria: The business uses native species for landscaping and restoration, and takes measures to avoid the introduction of invasive alien species.

Native flora is adapted to local conditions (drought, temperatures, etc) and local pests, reducing the need for irrigation (reducing water use D.1.4) and chemicals (criterion D.2.4). The character of the natural environment can be preserved by utilizing sustainable landscaping techniques that incorporate local flora. Non-local species that are used should be screened to avoid introducing potentially invasive plants and animals, which have negative impacts on the biodiversity and local ecosystems.

Compliance Indicators

• D.3.3.1 Company policy prohibits use of invasive alien species in gardens, landscapes and other areas of operation
• D.3.3.2 In sensitive areas, measures are taken to prevent the introduction of pest and exotic species
• D.3.3.3 Plan exists for the removal, restoration and rehabilitation where applicable

D.3.4 Biodiversity Conservation

Criteria: The business contributes to the support of biodiversity conservation, including supporting natural protected areas and areas of high biodiversity value.

Tourism activities outside of urban areas generally depend, directly or indirectly, on natural resources. Even those in urban areas can benefit their society by indirect support of their country’s natural areas or urban parks. Contribution can range from active participation in projects to financial contributions.

Compliance Indicators

• D.3.4.2 The business provides financial aid to support natural protected areas or biodiversity conservation
• D.3.4.4 Visitors are provided with information about protected areas within the properties influence zone
• D.3.4.5 Visitors are encouraged to visit protected areas
• Compliance Indicators
• D.3.4.1 Business joins or supports conservation and management of state-owned or private natural area located within business influence zone
• D.3.4.3 Plan exists for the restoration and rehabilitation of protected areas where applicable
• D.3.4.6 Visitors are provided with information on native wildlife and plant species found in the area

D.3.5 Interactions with Wildlife

Interactions with wildlife must not produce adverse effects on the viability of populations in the wild; and any disturbance of natural ecosystems is minimized, rehabilitated, and there is a compensatory contribution to conservation management.

Tourism activities outside of urban areas frequently interact with plants and animals in the wild. These activities can be passive, such as building construction or trail use, or active, such as hunting and fishing. In all cases, the disturbance created should be minimized and rehabilitated. In addition, compensatory conservation activities should be supported.

Compliance Indicators

• D.3.5.1 Business activities do not impact on local wildlife or plants
• D.3.5.2 Business activities do not impact on the habitat of local wildlife or plants
• D.3.5.3 The business provides financial aid to support initiatives to protect local wildlife and habitat
• D.3.5.4 Plan exists for the restoration and rehabilitation or habitat areas where applicable
• D.3.5.5 Artificial feeding of wildlife is prevented, except when it is done by sowing host or food plants
• D.3.5.6 Policies exist to manage the number of IUCN Red List and national conservation list species with habitats in areas affected by its operations by levels of extinction risk

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